![]() Please note: We are not currently able to offer freepost returns labels for orders shipped to the Channel Islands. Please allow up to 14 days to receive your refund. There is no need to let us know you're returning something, just fill in the included returns slip as required and include in your returned parcel. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. We offer a 28 day returns policy. We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e., unworn and returned with their original packaging, including the original tags. If this link is not included and you should wish to track your parcel, please contact our customer services team who will be able to assist you. When your order leaves our warehouse, we will send a shipment confirmation, when available, this will contain a link to track your order. All Next prices are inclusive of duties + taxes and they currently charge from €3 for European delivery and Free delivery on orders over €20 depending on the destination. For orders to the EU, we recommend that you shop our latest collection with our partners at Next. European Deliveryīrexit has resulted in increased costs, including freight, administration and taxes, which has made us unable to ship directly to mainland Europe. No responsibility will be taken for lost or stolen parcels. Our delivery service covers most countries but please note that we do not deliver to caravan parks, camp sites, holiday homes or PO boxes. ![]() We very much look forward to welcoming you, in person, to our stores, where you can find our full ranges, without incurring any taxes, duties or transportation costs Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer separately upon receipt of their order. A signature is required upon delivery.ĭuty (or customs tariffs) is set by the destination country customs authorities and is not included in your order total at the time of purchase. International Delivery is £20 and is sent on a DHL Worldwide service.Īll of our international orders are fully tracked and shipped by DHL with a delivery window of 1-3 working days to the USA and 3-5 working days to the Rest of the World. If we are unable to fulfil your order on an Express Delivery service you will be contacted by a member of our Customer Service Team. Orders placed on Bank Holidays will not be processed until the following working day, this can add one more day to delivery times. Any orders placed after 12pm or Friday-Sunday will be shipped on the next working day. ![]() ![]() Unfortunately we do not currently offer weekend delivery on Saturday or Sunday. The cost is £10.00 and they will arrive within 1-2 working days. UK Express DeliveryĮxpress Delivery are sent on a DHL Domestic Express service. Caravan parks, camp sites, holiday homes and PO boxes are excluded. Our delivery service covers most UK residential addresses with individual post codes. Once parcels have been dispatched we are unable to change the address. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, and where available, provide you with the option of back order, exchange or cancellation. If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. To collect your order you must have the following items:ĭuring busy periods delays may occur. Please do not forget to check the opening times of your local Trotters store Orders that are not collected within 30 days (14 days during the month of December) will be returned to the Trotters warehouse and will be refunded. Our store staff will call you when your order is ready for collection and upon collection, a signature is required. You will still need to add an address, however, on the delivery methods page, you will be able to select your preferred store for collection. To use this service, simply add the items that you wish to order to your online shopping basket and proceed to checkout. Trotters Click & Collect service allows you to have your items delivered to your local store free of charge. During these unprecedented times, we are doing our utmost to maintain our standard delivery times, but please note, some deliveries may be subject to minor delays. Standard and international delivery times may increase by 48 hours during busy times such as Back to School, Sale, Black Friday Event and Christmas.
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